Terms and Conditions for Custom-Made Package Tours (General Matters)

This document serves as part of the explanation of transaction terms stipulated in Article 12-4 of the Travel Services Act and part of the contract document stipulated in Article 12-5 of the same act.

1. Custom-Made Package Tour Contract

A "Custom-Made Package Tour Contract" (hereinafter referred to as "the Contract") refers to a travel contract where our company, at the request of the customer, creates a travel plan that specifies the travel destination and itinerary, the content of transportation and other services to be received by the customer, and the amount of the travel price to be paid by the customer to our company, and executes the trip based on this plan.

2. What's Included in the Tour Price

(1) Fares and Charges for Transportation: Fares and charges for transportation methods such as air, ship, and rail specified in the travel itinerary. This does not include additional fares or charges imposed by transportation providers (limited to those uniformly imposed on all travelers for a certain period and under certain conditions to respond to abnormal fluctuations in cost levels).
(2) Transfers: Transfers by shuttle bus, etc. included in the itinerary (e.g., round-trip transportation between airports/stations/ports and accommodation) unless otherwise specified as "customer's expense" in the travel itinerary.
(3) Sightseeing: Sightseeing expenses specified in the travel itinerary (e.g., bus fares, guide fees, admission fees), unless otherwise specified as "customer's expense" in the travel itinerary.
(4) Accommodation: Accommodation fees, taxes, and service charges specified in the travel itinerary, unless otherwise specified as "customer's expense" in the travel itinerary.
(5) Meals: Meal charges, taxes, and service charges specified in the travel itinerary.
(6) Baggage Transportation by Air: Baggage transportation fees within the free baggage allowance set by the airline. (Please inquire with the operating airline for details, as it varies depending on the airline, class, and destination. Note that baggage transportation is handled by the relevant transportation provider, and our company acts as an agent for the transportation entrustment procedures. Also, some baggage fees may not be included due to airlines charging for baggage.)
(7) Tour Conductor Expenses: Expenses for a tour conductor accompanying the tour. As a general rule, no refunds will be made even if some of the above expenses are not utilized due to the customer's circumstances.
(8) Fuel Surcharge for Courses Including Fuel Surcharge: For applicable courses, no additional collection or refund will be made even if there is an increase or decrease in the fuel surcharge set by the airline.

3. What's Not Included in the Tour Price

In addition to items (1) through (8) of the preceding article, the following are not included in the tour price. Some examples are given below:

(1) Excess Baggage Fees: For baggage exceeding the weight, size, or number limits set by each airline.
(2) Airline Baggage Fees and In-Flight Purchases: Baggage transportation fees set by each airline, paid in-flight meals and drinks, etc., and paid baggage fees as per item (6) of the preceding article.
(3) Personal Expenses: Personal expenses such as laundry fees, telegram/telephone charges, tips for hotel bellhops/maids, other additional food and beverages, and associated taxes and service charges.
(4) Travel Document Related Expenses: Passport stamp fees, visa fees, vaccination fees, and travel document processing agency fees.
(5) Optional Tours: Fees for optional tours (excursions with separate charges) that only interested participants join.
(6) Additional Fares/Charges Imposed by Transportation Providers: (e.g., fuel surcharges). *If the amount of additional fares/charges set by the airline changes, any increase will be additionally collected, and any decrease will be refunded (excluding fuel surcharges for courses in item (8) of the preceding article).
(7) Accommodation Taxes and Service Charges (Customer's Expense): Accommodation taxes (e.g., hot spring tax) and service charges explicitly stated as "customer's expense" in the travel itinerary.
(8) Domestic Transportation and Accommodation: Transportation expenses within Japan from home to the departure/arrival airport or meeting/dispersal point, and accommodation expenses on the day before or the day of the end of the trip.

4. Application for the Contract

1. Customers shall apply for a travel contract by declaring their credit card information for payment of the tour price, etc., via our website, email, or reservation desk, after agreeing to the terms and conditions presented by our company. Alternatively, customers may fill out our prescribed application form and submit it to the handling sales office with the prescribed application fee. However, we may not be able to accept applications for operational reasons, such as invalid credit cards or credit cards from companies not affiliated with us.
2. The contract representative must submit a list of members to our company by the date specified by our company.
3. Our company is not responsible for any debts or obligations that the contract representative currently owes or is expected to owe to the members.
4. Customers who are ill, use wheelchairs or other equipment, have physical or mental disabilities, have food or animal allergies, are pregnant, may be pregnant, are accompanied by service animals (guide dogs, hearing dogs, service dogs), or require other special consideration, must inform us of the need for special consideration when applying. (If these conditions arise after the travel contract is concluded, please inform us immediately.) We will provide further guidance, so please specifically inform us of the measures required during the trip. We will respond to these requests to the extent possible and reasonable. In such cases, we may ask about your situation and the required measures, or request them in writing. As a general rule, the expenses incurred by our company for special measures taken for the customer based on their request shall be borne by the customer.

5. Travel Conditions for Customers Desiring to Conclude a Travel Contract through Communication

1. Our company may conclude a travel contract (hereinafter referred to as "Communication Contract") by telephone, email, fax, or other means of communication, on the condition that we receive part of the travel price (application fee), etc., from cardholders of credit card companies affiliated with us (hereinafter referred to as "affiliated companies") without the customer's signature. However, we may not be able to accept applications due to operational reasons, such as not having a merchant agreement with the affiliated company that includes a no-signature handling special agreement. The following clauses apply to Communication Contracts.
2. When applying for a Communication Contract, in addition to the name of the custom-made package tour, departure date, etc., the customer must provide the card name, membership number, card expiry date, etc., to our company.
3. The "card usage date" for a Communication Contract shall be the date on which the customer and our company are to fulfill their payment or refund obligations for the travel price, etc., based on the custom-made package tour contract. In the former case, it is the contract conclusion date, and in the latter case, it is the date our company notifies the customer of the amount to be refunded.
4. If the customer's credit card cannot be processed by the card company, our company will refuse the application.

6. Refusal to Conclude a Contract

Our company may refuse to conclude a custom-made package tour contract in the following cases:

1. When our company has operational reasons.

2. When attempting to conclude a Communication Contract, and the customer's credit card is invalid, or payment of part or all of the debt related to the travel price cannot be settled in accordance with the affiliated company's cardholder agreement.

3. If the customer engages in violent demands, unreasonable demands, threatening behavior, or violence, or similar acts in relation to the transaction, participation may be refused.

4. If the customer spreads rumors, uses fraudulent means, or threatens to damage our company's credibility or obstruct our business, or engages in similar acts, participation may be refused.

7. Time of Contract Conclusion

1. A travel contract is concluded when our company issues a notice of acceptance in response to the customer's application, and this notice reaches the customer. Alternatively, it is concluded when our company delivers a document stating that an application fee is not required to the customer.
2. Our company will receive payment of the travel price using the customer's credit card without the customer's signature on the prescribed slip. In this case, the card usage date shall be the date on which the customer and our company are to fulfill their payment or refund obligations for the travel price, etc., based on the travel contract. In the former case, it is the contract conclusion date, and in the latter case, it is the date our company notifies the customer of the amount to be refunded.

8. Delivery of Contract Documents and Final Documents

1. After the travel contract is concluded, our company will promptly provide the customer with a contract document stating the travel itinerary, the content of travel services, other travel conditions, and matters concerning our company's responsibility. The contract document consists of our website, these travel terms and conditions, etc.
2. As a document supplementing the contract document mentioned in paragraph 1 of this section, our company will provide the customer with a final document (final itinerary) containing confirmed information regarding meeting times and places, transportation providers, accommodation facilities, etc., no later than the day before the travel start date. However, if the application is made 7 days or less before the travel start date (calculated backward from the day before the travel start date), it may be delivered on the day of the travel start date.
3. The final itinerary will be sent by email, fax, or postal mail by the day before the travel starts. However, during busy periods, it may be sent just before departure due to airline circumstances (e.g., flight number adjustments).
4. In the case of the preceding paragraph, if a customer who wishes to confirm the arrangement status makes an inquiry, our company will respond promptly and appropriately even before the final document is delivered.
5. When a final document is delivered, the scope of travel services for which our company is responsible for arrangement and itinerary management is specified in that final document.

9. Changes to Contract Content

If a customer requests a change to the contract content, our company will accommodate the customer's request as much as possible. In this case, our company may change the travel price. Our company may change the travel itinerary, the content of travel services, and other custom-made package tour content if unavoidable due to natural disasters, wars, riots, suspension of travel service provision by transportation/accommodation providers, government orders, provision of transportation services not based on the original operation plan, or other reasons beyond our control, in order to ensure the safe and smooth implementation of the trip. In such cases, we will promptly explain to the traveler in advance the reasons why such events are beyond our control and the causal relationship with the event. However, in urgent cases, if unavoidable, we will explain after the change. After the travel contract is concluded, our company will not change the amount of the travel price, additional charges, or discount charges, except in the following cases:

(1) If the fares and charges of the transportation providers used are revised significantly beyond the normally expected extent due to significant changes in economic conditions, the travel price will be changed by only that revision difference. However, if the travel price is to be increased, we will notify the customer at least 15 days prior to the travel start date (calculated backward from the day before the travel start date).
(2) If a significant reduction in applicable fares and charges as stipulated in paragraph (1) of this section is made, our company will reduce the travel price by only that reduced amount, as stipulated in paragraph (1) of this section.
(3) If the travel content is changed and the cost required for travel implementation decreases, our company will reduce the travel price by only that difference.
(4) If the travel content is changed and the cost required for travel implementation (including cancellation fees, penalties, and other expenses already paid or to be paid for travel services not received due to the change in contract content) increases, our company will change the travel price by only that difference, except in cases where the change is due to a shortage of seats, rooms, or other facilities of transportation/accommodation providers despite the provision of services.
(5) If our company has stated in the contract document that the travel price varies depending on the number of users of transportation/accommodation facilities, and the number of users changes after the travel contract is concluded due to reasons not attributable to our company, we will change the travel price within the range stated in the contract document.

10. Cancellation of Travel Contract by Customer

1. 2. Customer's Right to Cancel Without Charge: Notwithstanding the provisions of the preceding paragraph, customers may cancel the contract before the travel starts without paying a planning fee or cancellation fee in the following cases: (1) When our company makes significant changes to the travel contract details, such as those exemplified below: * Change of the travel start or end date. * Change of sightseeing spots, sightseeing facilities (including restaurants), or other travel destinations. * Change to a lower "class and facilities" of transportation. * Change of the type or company name of the transportation provider. * Change to a different flight for the departure or arrival airport within Japan. * Change of the type or name of accommodation. * Change of room type, facilities, view, or other room conditions at the accommodation. (2) When the tour price is increased based on Article 9, Paragraph 1, Subparagraph (1) (excluding cases where the customer requests a change to the contract content). (3) When due to natural disasters, war, riots, suspension of travel service provision by transportation/accommodation providers, government orders, or other unforeseen circumstances, the safe and smooth execution of the trip becomes impossible or highly likely to become impossible. (4) When our company fails to deliver the final document by the specified date. (5) When due to reasons attributable to our company, the execution of the trip according to the travel itinerary stated in the contract document becomes impossible.

   3. Cancellation After Travel Start: If, after the travel has commenced, the customer becomes unable to receive the travel services specified in the contract document due to reasons not attributable to the customer, or if our company informs the customer of such, the customer may, notwithstanding the provisions of paragraph 1 of this section, cancel the portion of the contract for which they became unable to receive services, without paying a planning fee or cancellation fee. In such a case, our company will refund the amount of the travel price corresponding to the portion for which services could not be received.

   4. Refunds for Unreceived Services: Our company will refund the customer the amount corresponding to the portion of the travel price for services that could not be received, minus cancellation fees, penalties, and other expenses already paid or to be paid to the travel service provider (limited to cases not attributable to our company).Customers may cancel the contract at any time by paying our company the planning fee or cancellation fee stated in the planning document. However, requests for contract cancellation will only be accepted during our business hours. (Faxes, emails, etc., received after business hours will be processed on the next business day.) In the case of canceling a communication contract, our company will receive payment of the cancellation fee using the credit card of the affiliated company without the customer's signature on the prescribed slip.

       

      (Calculated backward from the day before the travel start date)

      Cancellation Period	Tours (excluding Day Trips)	Day Trips
      [1] Cancellation in cases other than [2] to [7] (limited to cases where our company explicitly states the planning fee amount in the contract document)	Amount equivalent to the planning fee	Amount equivalent to the planning fee
      [2] Cancellation on or after the 20th day (excluding [3] to [7])	20% of the tour price	Free
      [3] Cancellation on or after the 10th day (excluding [4] to [7])	20% of the tour price	20% of the tour price
      [4] Cancellation on or after the 7th day (excluding [5] to [7])	30% of the tour price	30% of the tour price
      [5] Cancellation on the day before travel start date	40% of the tour price	40% of the tour price
      [6] Cancellation on the day of travel start date (excluding [7])	50% of the tour price	50% of the tour price
      [7] Cancellation after travel start date or no-show	100% of the tour price	100% of the tour price

   Refund of Travel Price

   (1) Refund Period: If a contract cancellation request is made, our company will refund the amount deducting the cancellation fee from the travel price within 7 days from the day after the cancellation request. For reductions or cancellations after the travel has started, the refund will be made within 30 days from the day after the travel end date stated in the contract document.
   (2) Communication Contract Refunds: If a communication contract is canceled, our company will receive payment of the planning fee or cancellation fee via the affiliated company's credit card without the customer's signature on the prescribed slip. If a refundable amount arises for the customer, our company will process the refund in accordance with the affiliated company's cardholder agreement. In such cases, for cancellations before travel starts, our company will notify the customer of the refund amount within 7 days from the day after the cancellation. For reductions or cancellations after travel starts, the notification will be made within 30 days from the day after the travel end date stated in the contract document, and the date of such notification to the customer will be considered the card usage date.
   (3) Preservation of Rights: The provisions of paragraphs (1) and (2) of this section do not prevent the customer or our company from exercising their right to claim damages.
   (4) Refund Request Deadline: Customers are requested to claim their refund from our company within one month from the departure date.
   (5) Return of Vouchers: For refunds after the delivery of vouchers, the delivered vouchers are required. If the vouchers are not submitted, the travel price may not be refunded.

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   11. Cancellation of Travel Contract by Our Company (Before Travel Start)

    

   1.If the customer fails to pay the travel price by the due date specified in the contract document, our company may cancel the travel contract. In such a case, the customer shall pay a penalty equivalent to the cancellation fee stipulated in Article 10, Paragraph 1.

   If payment cannot be made via the customer's credit card due to credit reasons or other circumstances, our company will cancel the communication contract and require payment of the travel price in cash by a separately designated due date. If payment is not received by the said due date, a penalty equivalent to the cancellation fee will be charged.

   2.Our company may cancel the travel contract, explaining the reason to the customer, if any of the following apply:

   a. It becomes clear that the customer does not meet the gender, age, qualifications, skills, or other travel participation conditions explicitly stated by our company. b. It is found that the customer falls under either Article 6, Paragraph 3 or 4. c. The customer is deemed unable to endure the trip due to illness, absence of necessary caregivers, or other reasons. d. The customer is deemed likely to cause inconvenience to other customers or hinder the smooth execution of group activities. e. The customer requests an unreasonable burden regarding the contract content. f. The travel implementation conditions explicitly stated by our company are not met, such as insufficient snowfall for a ski trip, or there is an extremely high risk of them not being met. g. When natural disasters, war, riots, suspension of travel service provision by transportation/accommodation providers, government orders, or other circumstances beyond our company's control occur, making the safe and smooth execution of the trip impossible or highly likely to become impossible according to the travel itinerary stated in the contract document.

   3.If our company cancels the travel contract under paragraph 1 of this article, we will refund the already collected travel price (or application fee) after deducting the penalty. If our company cancels the travel contract under paragraph 2 of this article, we will refund the full amount of the already collected travel price.

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   12. Cancellation of Travel Contract by Our Company (After Travel Start)

    

   1.Our company may, even after the travel has commenced, cancel a portion of the travel contract by explaining the reason to the customer in the following cases:

   (1) When the customer is unable to continue the trip due to illness, absence of necessary caregivers, or other reasons.
   (2) When the customer disrupts the discipline of group activities by violating our company's instructions by a tour conductor or other personnel for the safe and smooth execution of the trip, or by assaulting or threatening these personnel or other accompanying travelers, thereby hindering the safe and smooth execution of the trip.
   (3) When natural disasters, war, riots, suspension of travel service provision by transportation/accommodation providers, government orders, or other circumstances beyond our company's control occur, making the continuation of the trip impossible.
   (4) When it is found that the customer falls under either Article 6, Paragraph 3 or 4.

   If the travel contract is canceled based on the provisions of the preceding paragraph, the travel contract between our company and the customer shall terminate only for the future. In this case, our company's obligations regarding the travel services already provided to the customer shall be considered effectively discharged.

   If the travel contract is canceled based on the provisions of this article, any cancellation fees, penalties, or other expenses already paid or to be paid to the providers of travel services that could not be received due to the cancellation shall be borne by the customer. In this case, our company will refund the portion of the travel price corresponding to the travel services that the customer has not yet received, after deducting the cancellation fees, penalties, or other expenses that our company has paid or is to pay to the said travel service providers.

   If our company cancels the travel contract under paragraph 1, subparagraph (1) or (3) of this article, we will make necessary arrangements for the customer to return to the departure point at the customer's expense, if requested by the customer.

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   13. Our Company's Responsibility

    

   1.Our company will compensate the customer for damages if our company or our arrangement agent intentionally or negligently causes damage to the customer. However, this is limited to cases where our company is notified within 2 years from the day after the damage occurred.

   2.Our company is not responsible for compensating damages incurred by the customer due to natural disasters, war, riots, suspension of travel service provision by transportation/accommodation providers, government orders, or other reasons beyond the control of our company or our arrangement agent, except in the case of paragraph 1 of the preceding article.

   2.Our company will compensate for damages to baggage up to a maximum of JPY 150,000 per customer (excluding cases of our company's willful misconduct or gross negligence), provided that our company is notified within 14 days from the day after the damage occurred.

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   14. Special Compensation

    

   Our company will pay compensation or consolation money for certain damages to life, body, or baggage incurred by the customer during participation in a custom-made package tour due to a sudden and accidental external incident, as stipulated in the Special Compensation Regulations of the Travel Industry Terms and Conditions, up to the following amounts: However, no compensation or consolation money will be paid in cases due to reasons specified in Chapter 2 of the Special Compensation Regulations.

   • Death Compensation: JPY 15,000,000

   • Hospitalization Consolation Money: JPY 20,000 to JPY 200,000

   • Outpatient Consolation Money: JPY 10,000 to JPY 50,000

   • Portable Article Damage Compensation: Up to JPY 150,000 per customer (However, limited to JPY 100,000 per compensable item.)

   If the custom-made package tour itinerary specifies a day (based on the local standard time of the travel destination) on which the customer does not receive any travel services arranged by our company, and if the contract document explicitly states that no compensation or consolation money will be paid for damages to life, body, or baggage caused by an accident occurring on that day, then that day shall not be considered "during participation in a custom-made package tour."

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   15. Itinerary Guarantee

    

   If changes listed in the table below occur in the travel itinerary due to a shortage of seats, rooms, or other facilities of transportation/accommodation providers, despite these providers offering the travel services, our company will pay compensation for changes calculated by multiplying the travel price by the rate specified in the table below, according to the content of the change, as stipulated in our company's Travel Industry Terms and Conditions (Custom-Made Package Tour Contract Section). However, the maximum amount of change compensation paid for one travel contract is 15% of the travel price. If the amount of change compensation for one travel contract is less than JPY 1,000, no change compensation will be paid. Our company will not pay change compensation if the cause of the change in contract content listed in the left column of the table below is due to any of the following:

   ① Natural disaster ② War ③ Riot ④ Government order ⑤ Suspension of travel service provision by transportation providers, etc., due to cancellation, disruption, closure, etc. ⑥ Provision of transportation services not based on the original operation plan, such as delays or changes in transportation schedules ⑦ Measures necessary to ensure the safety of the customer's life or body ⑧ Cases where the contract content is changed by the first sentence of Article 9, Paragraph 1 ⑨ Cases where the contract is canceled based on Articles 10 to 12

Note 1: "Prior to departure" refers to cases where the customer is notified of the change by the day before the travel start date. "On or after departure day" refers to cases where the customer is notified of the change on or after the travel start date.

Note 2: If a final itinerary is issued, this table applies by reinterpreting "contract document" as "final itinerary." In this case, if a change occurs between the content stated in the contract document and the content stated in the final itinerary, or between the content stated in the final itinerary and the content of the travel services actually provided, each change will be treated as one separate case.

Note 3: If the transportation service provider related to changes listed in [3] or [4] involves the use of accommodation facilities, each night will be treated as one case.

Note 4: The change of transportation service provider name listed in [4] does not apply if it involves a change to a higher class or facility.

Note 5: Even if multiple changes listed in [4] or [6] or [7] occur within one ride/sail or one night, they will be treated as one case per ride/sail or per night.

16. Customer's Responsibility

1. If our company incurs damage due to the customer's intentional act or negligence, the customer must compensate for such damage.
2. Customers must make efforts to understand their rights and obligations and other contract details stated in the contract document by utilizing the information provided by our company.
3. If, after the travel has commenced, the customer recognizes that the provided travel services differ from the content stated in the contract document, they must promptly notify the tour conductor, travel service provider, or our company at the travel destination.

17. Tour Conductors, etc.

1. As a general rule, tour conductors will not accompany the trip. However, our company may provide tour conductor services at the request of the contract representative. In such cases, the tour service fees and the transportation and accommodation expenses necessary for the tour conductor to accompany the group will be included in the tour price.
2. The content of tour conductor services will, as a general rule, be the tasks necessary for conducting group activities as per the travel itinerary. The tour conductor's working hours are generally from 8:00 to 20:00.
3. National and regional licensed tour guides will not accompany the trip.

18. Reporting Accidents, etc.

If an accident or other incident occurs during the trip, please immediately notify the contact person provided in your final itinerary. (If there are circumstances preventing immediate notification, please notify us as soon as those circumstances cease.)

19. Handling of Personal Information

1. Our company will use the personal information provided in the application form submitted at the time of travel application for communication with the customer. Additionally, to the extent necessary for arranging and receiving services provided by transportation/accommodation facilities and other relevant organizations for the travel applied for by the customer, we will provide the customer's name, address, passport number, etc., to these transportation/accommodation facilities and other organizations.
2. For the convenience of customers' shopping at travel destinations, our company may provide personal data we hold to souvenir shops. In this case, we will provide personal data such as the customer's name, passport number, and flight number to the souvenir shops. If you wish to stop the provision of your personal data to these souvenir shops, please notify the inquiry desk below before your departure.

20. Overseas Travel Advisories

Depending on your travel destination, information regarding travel to certain countries/regions, such as "Overseas Travel Advisories from the Ministry of Foreign Affairs," may be issued. A document regarding overseas travel advisories will be provided at the time of application. Please also check the "Ministry of Foreign Affairs Overseas Safety Website: http://www.anzen.mofa.go.jp/". Please note that danger advisories may be issued for the relevant country/region between the contract conclusion and your departure. We will do our utmost to inform customers of such advisories, but in case we are unable to do so due to circumstances, please confirm the Overseas Safety Website yourself before departure. We also recommend registering with "Tabireg" (https://www.ezairyu.mofa.go.jp/tabireg/), a Ministry of Foreign Affairs system that allows you to receive the latest danger information and emergency contact emails for your travel itinerary, stay location, and contact information.

21. Health Information

For health information regarding your travel destination, please refer to the "Ministry of Health, Labour and Welfare Quarantine Information Website: http://www.forth.go.jp/".

22. Travel Insurance Coverage

Should you fall ill or sustain an injury during your trip, you may incur substantial medical and transfer expenses. Furthermore, in the event of an accident, claiming damages from the perpetrator and recovering compensation can be extremely difficult, and even if compensation is obtained, it may not always be sufficient. To cover these medical expenses, transfer costs, or death/residual disability, we strongly recommend that customers purchase a "sufficient amount of travel insurance" themselves. Additionally, if you cancel a custom-made package tour due to your own circumstances, a cancellation fee may be incurred depending on the timing of the cancellation. Depending on the reasons for the travel contract, insurance (special rider) may apply, so we recommend purchasing a Travel Change Expense Coverage Special Rider along with your travel application.

23. Compliance with Terms and Conditions

Matters not specified in these travel terms and conditions are governed by our company's Travel Industry Terms and Conditions (Custom-Made Package Tour Contract Section). If you wish to receive a copy of our company's Travel Industry Terms and Conditions, please request one from us. Our company's Travel Industry Terms and Conditions can also be viewed on our website (https://www.skytrek.co.jp/).

24. Cancellation Compensation Special Rider Upon BCP Plan Activation

1.SKYTREK members (excluding Private Jet BCP Plan members) may have their booked trip cancelled without prior notice if the SKYTREK product "Private Jet BCP Plan" is deemed an "emergency situation" under the following conditions.

An "emergency situation" refers to the occurrence of any of the following events in the Kanto region (one metropolis and six prefectures):

① An earthquake with a seismic intensity of 6-lower or higher (according to the Japan Meteorological Agency's announcement). ② A declaration of a state of emergency or a declaration of a disaster emergency by the Prime Minister.

Furthermore, if any of the following events occur at the contracting company's office, requiring business suspension for one business day or more, it will also be subject to emergency flights:

③ Fire, lightning, rupture, explosion ④ Windstorm, hail, snow damage ⑤ Water damage ⑥ Collision of vehicles/aircraft, etc. ⑦ Riots, violence due to labor disputes, etc. ⑧ Power outage, electrical/mechanical failure ⑨ Humanitarian aid or material support to a region or company in an emergency

2.If a customer's trip is canceled, a full refund of the paid travel price and payment of the cancellation compensation below will be provided.

25. Travel Agency Registration Information and Handling Office

[1] Travel Planning and Implementation

Commissioner of Japan Tourism Agency Registered Travel Agency No. 2029
SKYTREK Inc. 6-13-5 Akasaka, Minato-ku,
Tokyo Regular Member of Japan Association of Travel Agents

[2] Handling Office

Tenjinmachi Place 603, 3-20-8 Yushima, Bunkyo-ku, Tokyo 113-0034
SKY TREK Tokyo Sales Office
TEL: Main Line: 03-6771-8830 Reservation Desk: 050-1744-2588 FAX: 03-6771-8833
Business Hours: Weekdays / 10:00 - 18:00
Requests received by fax outside our business hours will be handled as if received on the next business day.
General Travel Services Manager Name: Keita Nagahori * The Travel Services Manager is responsible for transactions at the sales office handling your trip. If you have any questions regarding this travel contract, please contact the Travel Services Manager during the business hours listed above.

26. Fare and Charge Reference Date

These terms and conditions and the travel prices are based on the fares and charges as of May 1, 2025.