General Terms and Conditions for Package Tour Bookings

This tour is planned, arranged, and operated by SKYTREK Co., Ltd. (hereinafter referred to as "the Company"). Customers participating in this tour will enter into a Package Tour Contract (hereinafter referred to as "Travel Contract") with the Company.

The content and conditions of the Travel Contract are based on the recruitment advertisements, brochures, these travel conditions, the final itinerary document provided before the tour departure, and the Company's travel industry terms and conditions for package tour contracts.

The Company undertakes to arrange and manage the itinerary so that customers can receive transportation, accommodation, and other travel-related services (hereinafter referred to as "Travel Services") provided by transportation and accommodation providers in accordance with the travel itinerary set by the Company.

• Fares and charges for transportation by air, sea, rail, etc., as specified in the itinerary (These fares and charges do not include additional fares and charges imposed by transportation providers [limited to those uniformly imposed on all travelers for a certain period and under certain conditions to address abnormal fluctuations in cost levels.]).
• Fees for shuttle buses, etc., included in the itinerary (between airport/station/port and accommodation) (unless stated as "Customer's expense" in the itinerary).
• Charges for sightseeing (bus fees, guide fees, admission fees) specified in the itinerary (unless stated as "Customer's expense" in the itinerary).
• Accommodation charges and taxes/service charges specified in the itinerary (unless stated as "Customer's expense" in the itinerary).
• Meal charges and taxes/service charges specified in the itinerary.
• Baggage transportation fees by air.
• Baggage transportation fees within the free baggage allowance set by the airline (this varies depending on the airline, class, and destination, so please inquire with the respective airline for details. Baggage transportation is carried out by the utilizing transportation provider, and the Company acts as an agent for the transportation arrangement. Please note that due to airlines charging for baggage, some cases may not include this).
• Accompanying tour conductor expenses.

Even if you do not use some of the above expenses due to your own convenience, no refund will be made in principle.

【Fuel Surcharge Included Courses】
For applicable courses, no additional collection or refund will be made even if there is an increase or decrease in the fuel surcharge set by the airline.

Anything not listed in items 1 through 8 of the preceding section is not included in the tour price. Some examples are listed below:

• Excess baggage fees (for amounts exceeding the weight, size, and number stipulated by each airline).
• Baggage transportation fees set by each airline, fees for paid in-flight meals and drinks, etc., and paid baggage as per section 2, item 6.
• Personal expenses such as laundry fees, telegram/telephone charges, gratuities for hotel bellboys/maids, other additional food and drink, and related taxes and service charges.
• Visa and travel document-related expenses (passport stamp fees, visa fees, vaccination fees, travel document processing agency fees).
• Optional tour fees (excursions at extra cost) participated in by choice.
• Additional fares and charges imposed by transportation providers (e.g., fuel surcharge). If the amount of additional fares and charges set by the airline changes, any increase will be collected, and any decrease will be refunded (excluding fuel surcharges for courses in section 2, item 8 above).
• Accommodation taxes (e.g., hot spring tax) and service charges explicitly stated as "Customer's expense" in the itinerary.
• Transportation expenses from your home within Japan to the departure/arrival airport or meeting/dispersal point, and accommodation expenses for the day before or the day of the tour's end.

1. Customers shall apply for the Travel Contract by providing credit card information for payment of the tour price, etc., via the website, email, or reservation desk, and by agreeing to the transaction terms and conditions presented by the Company. Alternatively, customers may fill out the Company's prescribed application form and submit it to the handling sales office with the prescribed application fee. However, applications may not be accepted due to the Company's operational reasons, such as an invalid customer credit card or if it is not a credit card company affiliated with the Company.

2. The contract representative must submit a list of members to the Company by the date specified by the Company.

3. The Company bears no responsibility for any debts or obligations that the contract representative currently owes or is expected to owe to the members.

4. Customers who are unwell, use wheelchairs or other assistive devices, have physical or mental disabilities, food or animal allergies, are pregnant or may be pregnant, are accompanied by an assistance dog (guide dog, hearing dog, service dog), or require other special consideration, must declare this when applying, stating that special consideration is required for their participation. (Please notify the Company immediately if these conditions arise after the Travel Contract is formed). The Company will provide further guidance, so please specifically state the measures required during the trip. The Company will respond to these requests to the extent possible and reasonable. In doing so, the Company may ask about your condition and the necessary measures, or request them in writing. In principle, any costs incurred for special measures taken by the Company for the customer based on their declaration shall be borne by the customer.

The Company may conclude a travel contract (hereinafter referred to as a "Communication Contract") by telephone, email, fax, or other communication means, provided that a card member of a credit card company affiliated with the Company (hereinafter referred to as an "Affiliated Company") makes a payment of a portion of the tour price (application fee) or other amounts without the customer's signature. However, the Company may not accept such applications if it does not have a merchant agreement with the Affiliated Company that includes an unsigned transaction clause, or due to operational reasons, etc. The following clauses apply to Communication Contracts.

• When applying for a Communication Contract, the customer must provide the Company with the name of the package tour they wish to apply for, the departure date, etc., as well as the card name, member number, card expiration date, etc.
• The "card usage date" for a Communication Contract shall be the date on which the customer and the Company are to fulfill their payment or refund obligations for the tour price, etc., based on the package tour contract. In the former case, it is the contract conclusion date, and in the latter case, it is the date on which the Company notifies the customer of the amount to be refunded.
• If the customer's credit card cannot be processed by the card company, the Company will decline the application.

The Company may not conclude a package tour contract in the following cases:

• When there are operational reasons of the Company.
• When attempting to conclude a communication contract, and the customer's credit card is invalid, making it impossible to settle part or all of the liabilities related to the travel price in accordance with the cardholder agreement of the affiliated company.
• If the customer engages in violent demands, unreasonable demands, threatening behavior or violence related to transactions, or similar acts towards the Company, participation may be refused.
• If the customer spreads rumors, uses fraudulent means, or threatens to damage the Company's reputation or obstruct its business, or similar acts, participation may be refused.

1. The travel contract is formed when the Company dispatches notification of acceptance of the customer's application by phone or mail, or when the notification reaches the customer if sent by email or fax.

2. The Company will receive payment of the tour price using the customer's credit card without the customer's signature on the prescribed slip. In this case, the card usage date will be the date on which the customer and the Company are to fulfill their payment or refund obligations based on the travel contract. In the former case, it is the contract formation date, and in the latter case, it is the date on which the Company notifies the customer of the amount to be refunded.

1. Promptly after the conclusion of the travel contract, the Company will provide the customer with a contract document detailing the travel itinerary, the content of the travel services, other travel conditions, and matters concerning the Company's responsibilities. The contract document consists of the website, these travel terms and conditions, and the travel brochure.

2. As a supplementary document to the contract document mentioned in section 1 of this article, the Company will provide the customer with a final itinerary document containing confirmed information regarding meeting times and locations, transportation providers, accommodation facilities, etc., no later than the day before the start of the tour. However, if the application is made 7 days or less prior to the start of the tour, counting backward from the day before the start of the tour, it may be provided on the day of the tour's start.

3. The final itinerary will be sent by email, fax, or mail by the day before the start of the tour. However, during busy seasons, it may be sent just before departure due to airline circumstances (e.g., flight number adjustments).

4. In the case of the preceding paragraph, if a customer who wishes to confirm the arrangement status makes an inquiry, the Company will respond promptly and appropriately, even before the issuance of the final itinerary.

5. When a final itinerary is issued, the scope of travel services for which the Company is responsible for arrangement and itinerary management is specified therein.

1. If a customer requests a change to the contract details, the Company will comply with the customer's request as much as possible. In this case, the Company may change the tour price.

2. In the event of natural disasters, wars, riots, cessation of travel service provision by transportation/accommodation facilities, government orders, provision of transportation services not based on the original operation plan, or other circumstances beyond the Company's control, and when it is unavoidable to ensure the safe and smooth implementation of the tour, the Company may change the travel itinerary, the content of travel services, and other details of the package tour by promptly explaining to the customer in advance the reason why the circumstances are beyond its control and the causal relationship with such circumstances. However, in urgent cases where it is unavoidable, the explanation will be given after the change. After the conclusion of the travel contract, the Company will not change the amount of the tour price, additional charges, or discount charges, except in the following cases:

• (1) If the fares and charges of the transportation providers used are significantly revised due to drastic changes in economic conditions, etc., exceeding what is normally expected, the tour price will be changed only by the revised difference. However, if the tour price is increased, the Company will notify the customer no later than 15 days prior to the day preceding the start of the tour.
• (2) If a significant reduction in applicable fares and charges as stipulated in paragraph (1) of this article is made, the Company will reduce the tour price only by the reduced amount, as stipulated in paragraph (1) of this article.
• (3) If the tour content is changed and the cost of implementing the tour decreases, the Company will reduce the tour price only by the difference in the change.
• (4) If the tour content is changed and the cost of implementing the tour increases (including cancellation fees, penalties, and other expenses already paid or to be paid for travel services not received due to the change in contract content), the Company will change the tour price only by the difference in the change, except in cases where the change is due to a shortage of seats, rooms, or other facilities of transportation/accommodation providers despite the provision of services.
• (5) If the Company has stated in the contract document that the tour price varies depending on the number of users of transportation/accommodation facilities, and the number of users changes after the conclusion of the travel contract due to reasons not attributable to the Company, the Company will change the tour price within the range stated in the contract document.

Customers may, with the Company's consent, transfer their contractual status to another person. In this case, however, the customer must fill in the prescribed information and submit it to the Company. A prescribed fee will be charged for the substitution. (If the airline ticket has already been issued, a separate fee for reissuance may be charged.) The transfer of contractual status will take effect upon the Company's consent, and thereafter, the transferee of the contractual status will inherit all rights and obligations related to this travel contract. The Company may refuse a substitution if the transportation or accommodation providers do not accept the change of traveler, or for other reasons.

1. Customers may cancel the contract at any time by paying a cancellation fee to the Company. However, acceptance of cancellation requests is limited to the Company's business hours. (Faxes, emails, etc., received after business hours will be processed on the next business day). When canceling a communication contract, the Company will receive payment of the cancellation fee via the affiliated company's credit card without the customer's signature on the prescribed slip.

2. Notwithstanding the provisions of the preceding paragraph, customers may cancel the contract without paying a cancellation fee prior to the start of the tour in the following cases:

(1) When important changes to the travel contract content, such as those exemplified below, are made by the Company:

• Change of tour start or end date.
• Change of sightseeing spots, tourist facilities (including restaurants), or other travel destinations to be entered.
• Change of transportation facilities to those of a lower "facility and class."
• Change of transportation facility type or company name.
• Change of flight to a different airport for the tour departure or end point within Japan.
• Change of accommodation facility type or name.
• Change of room type, facilities, view, or other room conditions at the accommodation facility.
• When the tour schedule for a specially discounted package tour is changed due to changes in the transportation provider's schedule.

(2) When the tour price is increased based on Article 9, Paragraph 1 (1) (excluding cases where the customer requested a change in contract content).

(3) When natural disasters, wars, riots, cessation of travel service provision by transportation or accommodation facilities, government orders, or other circumstances occur, making it impossible or highly likely to be impossible to safely and smoothly implement the tour.

(4) When the Company fails to deliver the final itinerary to the customer by the due date.

(5) When it becomes impossible to carry out the tour according to the itinerary described in the contract document due to reasons attributable to the Company.

3. After the start of the tour, if the customer is unable to receive the travel services described in the contract document due to reasons not attributable to the customer, or if the Company states that this is the case, the customer may cancel the portion of the contract for which the travel services could not be received, without paying a cancellation fee, notwithstanding the provisions of Article 1. In this case, the Company will refund the amount of the tour price corresponding to the portion that could not be received.

4. The Company will refund to the customer the amount remaining after deducting cancellation fees, penalties, and other expenses already paid or to be paid for the travel services (limited to cases not attributable to the Company's fault) from the amount of the tour price corresponding to the portion of the travel services that could not be received.

1. If the customer fails to pay the tour price by the date specified in the contract document, the Company may cancel the travel contract. In such a case, the customer will be required to pay a penalty equivalent to the cancellation fee stipulated in Article 11, Paragraph 1.

2. If payment by the customer's credit card is not possible due to credit reasons or other factors, the Company will cancel the communication contract and the customer shall pay the tour price in cash by a separately designated due date. If payment is not made by the specified due date, a penalty equivalent to the cancellation fee will be charged.

3. In the following cases, the Company may explain the reason to the customer and cancel the travel contract:

• a. When it becomes clear that the customer does not meet the gender, age, qualifications, skills, or other tour participation conditions specified in advance by the Company.
• b. When it is found that the customer falls under either Article 6, Paragraph 3 or 4.
• c. When it is deemed that the customer cannot endure the tour due to illness, absence of necessary caregivers, or other reasons.
• d. When it is deemed that the customer may cause inconvenience to other customers or hinder the smooth implementation of group activities.
• e. When the customer requests a burden exceeding a reasonable scope regarding the contract content.
• f. When the travel implementation conditions specified in advance by the Company are not met, such as insufficient snowfall for a ski tour, or when there is a very high risk of them not being met.
• g. When natural disasters, wars, riots, cessation of travel service provision by transportation/accommodation facilities, government orders, or other circumstances beyond the Company's control occur, making it impossible or highly likely to be impossible to safely and smoothly implement the tour according to the itinerary described in the contract document.
• h. When the number of travelers does not reach the minimum number of participants stated in the contract document.

4. If the Company cancels the travel contract under Article 1 of this section, the Company will refund the already received tour price (or application fee) after deducting the penalty. If the Company cancels the travel contract under Article 3 of this section, the Company will refund the full amount of the already received tour price.

5. For specially discounted package tours, the Company may cancel the travel contract after its formation due to changes in the transportation provider's schedule or flight cancellations. In such cases, the full amount of the already received tour price will be refunded.

6. If the Company intends to cancel the contract under Article 3.h of this section, it will notify the customer of such intention no later than 13 days (3 days for day trips) prior to the start of the tour, counting backward from the day before the start of the tour.

7. If the Company intends to cancel the contract under Article 5 of this section, it will notify the customer of such intention by the day before the start of the tour.

1. The Company may cancel part of the travel contract even after the start of the tour, explaining the reason to the customer, in the following cases:

• (1) When the customer is unable to continue the tour due to illness, absence of necessary caregivers, or other reasons.
• (2) When the customer disrupts the discipline of group activities by violating the Company's instructions given by a tour conductor or other person to ensure the safe and smooth implementation of the tour, or by assaulting or threatening these persons or other accompanying travelers, thereby hindering the safe and smooth implementation of the tour.
• (3) When natural disasters, wars, riots, cessation of travel service provision by transportation or accommodation facilities, government orders, or other circumstances beyond the Company's control occur, making it impossible to continue the tour.
• (4) When it is found that the customer falls under either Article 6, Paragraph 3 or 4.

2. If the travel contract is canceled based on the provisions of Article 1 of this section, the travel contract between the Company and the customer will be terminated only for the future. In this case, the Company's obligations regarding the travel services already received by the customer shall be deemed to have been effectively fulfilled.

3. If the travel contract is canceled based on the provisions of Article 1 of this section, any cancellation fees, penalties, or other expenses already paid or to be paid to the providers of travel services that could not be received due to the cancellation shall be borne by the customer. In this case, the Company will refund the portion of the tour price corresponding to the travel services that the customer has not yet received, after deducting the cancellation fees, penalties, or other expenses that the Company has paid or will pay to the travel service providers.

4. If the Company cancels the travel contract under Article 1 (1) or (3) of this section, the Company will make the necessary arrangements for the customer to return to the departure point at the customer's expense, upon request.

1. The Company shall compensate the customer for damages caused by the Company's or its arrangement agent's intentional act or negligence. However, this is limited to cases where the Company is notified within 2 years from the day following the occurrence of the damage.

2. If the customer suffers damage due to natural disasters, wars, riots, cessation of travel service provision by transportation/accommodation facilities, government orders, or other reasons beyond the control of the Company or its arrangement agent, the Company shall not be liable for compensation for such damage, except in the case of paragraph 1 of this article.

3. The Company shall compensate for damages to baggage, up to a maximum of JPY 150,000 per customer (unless caused by the Company's willful misconduct or gross negligence), only if the Company is notified within 14 days from the day following the occurrence of the damage.

1. The Company will pay compensation or consolation money for certain damages to life, body, or baggage incurred by the customer due to sudden and accidental external accidents during participation in a package tour, in accordance with the provisions of the Special Compensation Regulations of the Travel Agency Agreement, up to the following amounts. However, no compensation or consolation money will be paid in cases caused by the reasons specified in Chapter 2 of the Special Compensation Regulations.

• Death compensation: JPY 15,000,000
• Hospitalization consolation money: JPY 20,000 to JPY 200,000
• Outpatient consolation money: JPY 10,000 to JPY 50,000
• Baggage damage compensation: Up to JPY 150,000 per customer (However, the maximum per item is JPY 100,000).

2. If, in the package tour itinerary, a day is designated on which the customer will not receive any travel services arranged by the Company (based on the local standard time), and if the contract document clearly states this fact and that no compensation or consolation money will be paid for damage to life, body, or baggage resulting from accidents that occur on that day, then that day shall not be considered "during package tour participation."

If the changes listed in the table below occur in the travel itinerary due to a shortage of seats, rooms, or other facilities of transportation or accommodation providers, even though the transportation or accommodation providers are providing the relevant travel services, the Company will pay a change compensation fee calculated by multiplying the tour price by the rate specified in the table below, according to the content of the change, as per the provisions of the Company's Travel Agency Terms and Conditions (Package Tour Contract Section). However, the maximum amount of change compensation paid per travel contract is 15% of the tour price. Furthermore, if the amount of change compensation for a single travel contract is less than JPY 1,000, no change compensation will be paid. The Company will not pay change compensation if the cause of the change in contract content listed in the left column of the table below is due to:

① Natural disasters ② War ③ Riots ④ Government orders ⑤ Cessation of travel service provision by transportation facilities, etc., such as flight cancellations, service suspensions, or closures ⑥ Provision of transportation services not based on the original operation plan, such as delays or changes in transportation schedules ⑦ Measures necessary to ensure the safety of the customer's life or body ⑧ Changes in contract content as per Article 9, Paragraph 1, first sentence ⑨ Contract cancellation based on Articles 11 to 13

1. If the Company suffers damage due to the customer's willful misconduct or negligence, the customer must compensate for such damage.

2. Customers must utilize the information provided by the Company and strive to understand their rights and obligations and other contract contents described in the contract document.

3. After the start of the tour, if the customer realizes that the provided travel services differ from the descriptions in the contract document, they must promptly notify the tour conductor, travel service provider, or the Company at the travel destination.

1. In principle, no tour conductor will accompany the tour. However, the Company may provide tour conductor services at the request of the contract representative. In this case, the tour conductor service fee and the tour conductor's transportation and accommodation expenses necessary for accompanying the group will be included in the tour price.

2. The content of tour conductor services will, in principle, be the duties necessary for group activities on the travel itinerary. The tour conductor's working hours will, in principle, be from 8:00 to 20:00.

3. National licensed guide-interpreters and regional licensed guide-interpreters will not accompany the tour.

In the event of an accident or other incident during the trip, please immediately notify the contact person provided in your final itinerary. (If there are circumstances preventing immediate notification, please notify as soon as those circumstances are resolved.)

1. The Company will use the personal information provided in the application form for communication with the customer and, to the extent necessary for arranging services provided by transportation and accommodation providers and for procedures to receive those services for the tour applied for by the customer, will provide the customer's name, address, passport number, etc., to those transportation and accommodation providers.

2. The Company may provide personal data held by the Company to souvenir shops for the convenience of customers' shopping at their travel destination. In this case, personal data such as the customer's name, passport number, and airline flight number will be provided to the souvenir shops. If you wish to stop the provision of this personal data to souvenir shops, please notify our inquiry desk below before your departure.

Depending on the destination, information regarding travel to countries/regions, such as "Overseas Travel Risk Information" from the Ministry of Foreign Affairs, may be issued. A document regarding overseas travel risk information will be provided at the time of application. Please also check the "Ministry of Foreign Affairs Overseas Safety Website: http://www.anzen.mofa.go.jp/". Please note that risk information may be issued for the relevant country/region between the conclusion of the contract and your departure. We will do our best to inform customers of this, but in case we are unable to do so, please check the Overseas Safety Website yourself before your departure. Furthermore, we recommend registering for "Tabireg" (https://www.ezairyu.mofa.go.jp/tabireg/), a Ministry of Foreign Affairs system that allows you to receive the latest risk information and emergency contact emails for your destination by registering your itinerary, accommodation, and contact details.

For health information regarding your travel destination, please refer to the "Ministry of Health, Labour and Welfare Quarantine Information Website: http://www.forth.go.jp/".

During your trip, if you fall ill or get injured, substantial medical and transfer expenses may be incurred. In case of an accident, claiming damages from the perpetrator and collecting compensation can be extremely difficult, and even if compensation is obtained from the perpetrator, it may not always be sufficient. To cover these medical expenses, transfer expenses, or death/disability, we recommend that customers obtain sufficient overseas travel insurance themselves. Furthermore, if you cancel a package tour due to your own circumstances, a cancellation fee may be incurred depending on the timing of the cancellation. Depending on the reasons for the travel contract, insurance (special clauses) may apply, so we recommend that you subscribe to a travel cancellation cost guarantee special clause along with your application for this trip.

SKYTREK members (excluding Private Jet BCP Plan members) may have their booked travel canceled without prior notice if the SKYTREK product "Private Jet BCP Plan" is deemed an "emergency" under the following conditions.

An "emergency" refers to the occurrence of any of the following events in the Kanto region (one metropolis and six prefectures):

• ① An earthquake with a seismic intensity of 6 Lower or higher (according to the Japan Meteorological Agency's announcement)
• ② A declaration of a state of emergency or a disaster emergency by the Prime Minister

Additionally, if any of the following events occur at the contracting company's office, forcing a shutdown of operations for one or more business days, it will also be subject to emergency flights:

• ③ Fire, lightning, rupture, explosion
• ④ Wind damage, hail damage, snow damage
• ⑤ Water damage
• ⑥ Collision of vehicles, aircraft, etc.
• ⑦ Riot, violent acts due to labor disputes, etc.
• ⑧ Power outage, electrical/mechanical accidents
• ⑨ Humanitarian or material support to a region or company in an emergency

If your travel is cancelled, we will refund the full amount of the paid tour price and pay the cancellation compensation listed below.

The reference date for these travel conditions and the tour price, fares, and charges will be the date specified on the website, brochures, etc.

Matters not described in this travel conditions explanation document shall be governed by the Company's Travel Agency Terms and Conditions (Package Tour Contract Section). If you wish to obtain a copy of the Company's Travel Agency Terms and Conditions, please request it from the Company. The Company's Travel Agency Terms and Conditions can also be viewed on the Company's website (https://www.skytrek.co.jp/).